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Process automation every day is incorporating new technologies, such as Artificial Intelligence (AI) and Machine Learning (ML), to go beyond RPA. In fact, with conversational AI and NLP technology, it becomes possible to understand natural language and automate tasks, so that the voice-enabled application can perform interactions between the user and the computer like a human. Thus, are born the Virtual Assistants created with AI, ML and RPA, which are becoming the right hand of leaders and team members of Finance, IT, Human Resources, and all administrative functions within organizations.
Google which has Google Assistant; Apple with Siri, Amazon has Alexa, Microsoft to Cortana and Samsung which has Bixby, are the strongest with this technology and have generated a change in the routine of many people, but in terms of business they are also being considered a very useful tool to maximize the productivity of any company by performing, for example, the following activities: help create calendars for appointments, read emails, add tasks to project management applications, and much more.
Also, when it comes to commercial issues and consumer experience, they prefer to use voice assistants throughout their entire buying process experience: from product or service research, selection, and purchase, to post-sale interactions. This is where chatbots come into play, which are automated personal assistants usually adapted to websites, or Apple’s well-known SIRI. They provide new opportunities for companies to communicate with the world and with their customers, thus managing an enhanced, fast, and effective experience.
Here is a list of uses and benefits that a voice assistant brings to a business:
– Perfect for communication.
With the pace of life we lead today, and even more so with a pandemic that has empowered the use of remote tools to perform desired activities from anywhere on the planet, we need a way to cross time zones and language barriers to communicate effectively with customers, partners, employees, or co-workers. Voice assistants help to eliminate language barriers by translating emails and texts, and communication deliveries can be scheduled according to business needs. This scheduling done by IT experts, apply a type of AI to the virtual assistant to customize to the needs of each business
– Task tracking
Voice assistants are particularly useful for storing and reminding employees of tasks that need to be completed. In this way, productivity and task completion effectiveness will increase thanks to a virtual assistant that has already scheduled a whole calendar of tasks to be completed.
– Better analytics
There are several voice assistants on the market right now that can help store and analyze the data/statistics of a job, study, or project. Cortana and Siri, for example, can be programmed with voice commands to create queries from your data or split the data into different categories and departments. This allows you to create an easy visual representation of your analytics and gives the company the opportunity to make the most of its usage.
– HR and IT Support
It is inevitable that at some point every company will need IT or HR support to solve a problem. You can pre-program your voice assistant with a multitude of data related to human resources policies, expected IT repair times and new equipment arrival dates in the office. The possibilities for simplifying these errors are limitless; all it takes is good programming to enable the voice assistant to accomplish tasks that will mitigate errors.
– Set reminders
Pre-loading the voice assistant with a reminder of the day’s tasks can be a critical part of achieving work objectives efficiently.
– An all-access knowledge base
This is one of the most important, but not yet exploited, uses that a virtual voice assistant can contribute to the growth of the company and to the strengthening of the organizational culture, since as the company grows over the years, there will inevitably be changes in regulations, policies and other important areas that strengthen the structure of the organization. One of the recommendations given by Biz Rescue Pro, a technology and automation company in Toronto, Canada, is to update the voice assistant regularly with accurate and real information, this will create a knowledge base where the entire company will have access and use it to inform, improve and strengthen processes.
With technology still emerging, it will be interesting to see how artificial intelligence and voice assistants really help increase productivity and prevent human error and harm such as stress or burnout. Tomorrow’s game-changing technologies serve to provide great benefit to today’s businesses, at least those that are smart enough to adopt them.
The contribution that Biz Rescue Pro has shared with us with it experience in the development of voice assistants and the integration of these technologies with web and mobile applications indicates that the future of every company lies in the incorporation of artificial intelligence in companies to boost productivity and growth. We are in an era where the development of technologies that facilitate activities regardless of time and space is becoming a necessity and it will undoubtedly be very interesting to witness the evolution of all these tools.
